Warranty & Returns
30-Day Money Back Guarantee
We’re confident you’ll be thrilled with your purchases from White Cloud Naturals! However, if you’re not completely satisfied with your order for any reason, we offer a 30-day money back guarantee from the date of purchase (with the exception of non-refundable shipping fees) Please see the Returns, Exchanges and Warranty Claims section below for more information.
Limited Warranty for White Cloud Vapes
All batteries, chargers and adapters purchased with White Cloud Naturals CBD vape juice are covered under a limited warranty of one year from the date of purchase. Vape juice tanks and other disposable parts such as replacement coils, however, are not covered by this warranty. Additionally, if the product you would like to exchange has been neglected, modified, or misused in any way, then the warranty is voided.
Products eligible for refund or replacement must be returned for quality assurance purposes. Please see our Returns, Exchanges and Warranty Claims section below for instructions on how to submit your warranty claim.
Returns, Exchanges and Warranty Claims
If you are unsatisfied with your purchase, we'd love the opportunity to speak with you, whether it’s by phone, live chat or email. We may be able to offer
a product that better suits your needs, plus your feedback helps us keep our commitment to offering quality CBD products.Exchange items are also shipped to you at no charge via USPS First Class mail only, or may be exchanged for an online gift voucher (store credit) sent by email.
To receive a refund or exchange, please contact our stellar customer service team, available Monday through Friday from 9:00 a.m. to 5:00 p.m. via email, live chat and phone.